Pediatric Bill of Rights
As a patient of Naples Day Surgery, LLC, a child has the right to:
- To be called by name and not by a number or procedure.
- To be greeted with a smile and treated with loving care.
- To receive quality care in a safe environment.
- To know who the doctors, nurses and other members of their surgical team will be.
- To participate in all aspects of their care, including treatment decisions, as long as it does not interfere with their medical care.
- To know the “rules” they are expected to follow while being treated.
- To have family members with them whenever possible.
- To have someone that speaks the same language as their family to help with understanding their treatment and care.
- To have the nurses and doctors take care of them when their parents can’t be with them.
- To not be restrained by any means unless it is for their safety.
- To have their personal ethnic background, religious beliefs and personal feelings treated with courtesy and respect.
- To tell the nurses when they hurt and to be made comfortable following their procedure.
- To be given the right medication by their nurse and not to wait unnecessarily.
- To receive information about their recovery, prognosis, and outcomes of care in a manner that their family can understand.
- To have home care instructions explained to their family so they can regain their health and stay well after they go home.
- To receive the necessary information regarding consent for surgery, possible complications, risks, benefits, and alternative treatments available so their parent/guardian can make knowledgeable decisions about their care.
- To know when something goes wrong and what has been done to “fix” it.
- To have confidentiality about their surgery.
- To be discharged as soon as possible without harm to their health.
- To have their family receive the same consideration as an adult patient when addressing matters of their financial responsibility.
- To be informed of their rights before treatment is given.
- To be informed about the company’s grievance process and who to contact to file a complaint.
Child and Family Patient Responsibilities
Parents/Guardians of a Pediatric Patient have the responsibility:
- To provide accurate information about their child’s health.
- To arrive at the facility at the prearranged time to allow adequate time to prepare their child for surgery.
- To follow the rules and regulations of the facility affecting patient care and conduct.
- To remain in the facility while their child is receiving care.
- To follow the treatment plan recommended by the healthcare provider.
- To notify the nurse or healthcare provider if they do not understand their child’s treatment plan and the expectations of the family members (including the patient).
- To accept and ensure that the financial responsibilities associated with their child’s care are fulfilled as soon as possible.
- To notify the center if they are dissatisfied with the care provided for their child.
- To be considerate of other patients and the staff.